Refunds and Exchanges Eligibility
We aim to ensure that you are completely satisfied with your purchase. If for any reason you are not, you can request a refund or exchange. To be eligible, the return must be initiated within 7 days of receiving your order. This policy allows you to have ample time to decide if the product meets your expectations.
Exclusions
Returns initiated outside the 7-day window are not eligible for refunds or exchanges. This timeframe is crucial for maintaining the quality and integrity of our products and ensuring a fair process for all customers.
Refund Amount
When eligible for a refund, we will issue a 100% refund, except for any COD charges. This straightforward refund policy ensures you receive the full value of your purchase back, making the process hassle-free and transparent.
Discounted Items
Items purchased with promotional offers will be refunded after adjusting the offer discount. This ensures fairness and clarity in the refund process, taking into account the reduced price paid for the discounted items.
Order Changes
Our order processing is swift to ensure prompt delivery. If you need to cancel or make changes to your order, you must do so within 2 hours of placing it. After this period, your order may already be in the process of being packed and shipped.
Return Process
Once we receive your returned item and verify it complies with our return policy, we will process your refund using the original payment method. This ensures a smooth and secure transaction, providing peace of mind.
Single Use Policy
Exchanges and refunds are only available for single use per order. This policy helps maintain a fair and efficient return process for all customers.
Pick-Up Attempts
Our courier will attempt to pick up your return twice. If unsuccessful, you will need to send the shipment back to our address. The availability of reverse pick-up services depends on your area’s pin code, ensuring we provide the best possible service based on location.
Product Condition
Returned items must be in the same condition as shipped. Products returned in poor condition or clearly worn will not be eligible for a refund. This policy ensures all returned items are in a resalable condition, maintaining our high standards of quality.
ATNOTCH is dedicated to providing a seamless shopping experience, from shipping to returns. Our policies are designed to ensure transparency, efficiency, and customer satisfaction, making your shopping journey with us enjoyable and stress-free.
